Bookimed’s Review & Comment Policy is an integral part of the Terms of Service. It describes how reviews and comments function on the Website, as well as the rules governing them.
Purpose of Reviews and Comments
We understand that choosing a medical center and doctor is a significant decision. To assist users in making informed choices, we collect opinions from Bookimed patients about the hospitals and doctors whose services they have used, enabling users to evaluate the clinics’ pros and cons. After all, who better to provide insight into the quality of medical care, staff, and facilities than those who have experienced them firsthand?
We also have a commenting feature on our Website. This feature facilitates open communication between Bookimed patients, prospective users choosing a clinic and doctor, Bookimed coordinators, and clinic representatives.
Please note that you can write comments about our service separately in the text block about Bookimed when leaving a review about the visit to the clinic, as well as using the following services:
 Trustpilot 4,5/5 |  Facebook 5/5 |
Reviews on the Bookimed Website
A patient or a patient’s attendant who has booked a clinic via Bookimed and received medical services (diagnosis, treatment, online consultation) can leave a review on the Website. All reviews are verified to ensure they are written by real patients.
Reviews on this Website reflect our patients’ genuine opinions, and we treat them with respect. Consequently, we publish each review in its entirety, regardless of whether it is negative or positive. Detailed and honest reviews help users find the right clinic for their needs.
We notify patients when their reviews are posted on the Website. Patients can correct or remove their submitted reviews by contacting the Bookimed team at [email protected].
Reviews are sorted by the date they are written.
Comments on the Bookimed Website
Any user, clinic representative, or Bookimed coordinator registered on the Website can leave a comment on a review.
Users interested in medical services abroad can ask questions below the reviews through comments. Clinic representatives and Bookimed coordinators usually respond to patient questions or express their gratitude in this way.
We notify the authors of the review when it has been commented on and encourage them to respond to the comment.
Patients can correct or remove their submitted comments by contacting the Bookimed team at [email protected].
Privacy and Data Protection
To create the safest possible environment for our users, we advise against sharing personal data that can identify a patient.
Please do not include the following patient data in reviews or comments:
Name, surname, birth date, country;
Diagnosis;
Name of attending physician;
Date of arrival for treatment;
Treatment program;
Treatment results.
We ensure that no personal data is made publicly available without consent, in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
If a patient leaves a negative comment, clinic representatives can ask what caused the dissatisfaction. However, sharing any medical data publicly is strictly forbidden. Treatment details should be discussed in private correspondence, which will not be accessible to the general public.
Rules for Posting Reviews and Comments
We strive to make the content on our Website as useful as possible for users while ensuring the freedom to express critical opinions. These opinions are valuable regardless of their emotional tone. Simultaneously, it is essential to create a safe environment for our platform users. Therefore, we have developed the following rules for posting reviews and comments on Bookimed.co.uk:
1. Do not share personal information, either yours or other people’s. We will attempt to hide email addresses, phone numbers, website addresses, social media pages, and confidential medical information.
2. Reviews and comments will be removed if they:
Are promotional;
Contain comments of a personal, political, ethical or religious nature;
Contain profanity in any language, threats, and obscene remarks;
Incite hatred;
Incite to violate the law;
Are published for a fee;
Contain information about organ sales;
Contain personal data and confidential information of third parties (users, in particular).
Bookimed is not responsible for the objectivity, validity, accuracy, or relevance of reviews and comments and does not guarantee the timely removal of reviews and comments that violate our Review & Comment Policy.
